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Delivery

After the purchase is completed on the website, we will process it and hand pack your chocolate. We aim to process orders and get them ready for dispatch, within 1-2 working days. If an item is out of stock we will get in touch via email to let you know. Once dispatched, you'll receive a confirmation email.

 

Currently orders are delivered by Royal Mail or EVRi:

Royal  Mail  Tracked  48
EVRi

&

  • £3.50 on orders under £50

  • takes 2-3 working days to arrive

  • you will be notified by sms or email about delivery

  • free delivery on orders £50 and over

If you have any concerns about your order, please let us know at info@chocodoodledoo.co.uk, but allow couple of working days from the dispatch date before doing so. 

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Please look out for updates on delivery information about any potential delays due to holidays or hot weather in the summer! 

Returns

At  Choco Doodle Doo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please email us at info@chocodoodledoo.co.uk with your receipt or proof of purchase, telling us about the issue, and we will provide you with details about the next steps.

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1. If you simply change your mind about a purchase:

  • you are responsible for the cost of return shipping

  • please note that in this case postage costs (incl. original and return postage) are not refundable

  • item must be returned in its original condition and packaging (unopened, undamaged)

  • product(s) must be returned within 7 days of the date of purchase


2. If your item arrives damaged or is not as described:

  • please contact us immediately at info@chocodoodledoo.co.uk and we will process a full refund and provide a prepaid return label for the item to be sent back to us 

  • product(s) must be returned within 14 days of the date of purchase for a refund or replacement of the product to be issued

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

 

To return your product(s), you should send it to: 

Choco Doodle Doo

Unit 119372, Courier Point, 13 Freehand Park,

Wareham Road, Poole, Dorset BH16 6FH

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All refunds will be issued in the original form of payment, please allow up to 7 business days for the refund to be processed.

Only regular priced items may be refunded in full, and sale items will be refunded at the sale price.

We only replace items if they are defective or damaged.

If 7 days (in case 1.) or 14 days (in case 2.) have passed since your purchase from our website,

unfortunately we can’t offer you a refund or exchange.

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